Privacy Policy

At Honey Bee IPTV, we prioritize the protection of your personal details and your privacy. If you have any questions or concerns regarding our policy or the way we manage your personal information, don’t hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, express interest in our offerings, or reach out to us, we collect the personal information you provide voluntarily.

The following details are included in the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we collect or receive is utilized in the following ways:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in compliance with the following lawful grounds:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We maintain your personal information solely for the period essential to achieve the stated purposes in this policy, unless laws (including tax, accounting, or other legal rules) require or allow longer preservation.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking technologies to gather or retain information. These consist mostly of necessary functional cookies for correct website and user portal operation. Advertising tracking cookies are not implemented.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or on our behalf may receive your data, as they need access to this information to fulfill their responsibilities. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational security measures aimed at safeguarding the security of any personal information we handle. However, keep in mind that we cannot ensure the internet itself is entirely secure.

8. Your Data Protection Rights

Depending on where you are located, you could have the following rights related to your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed for users aged 18 and above. We do not intentionally gather personal data from individuals below 18 years of age.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.